Recent Posts

Emergency Ready Profile

8/6/2018 (Permalink)

The SERVPRO Emergency READY Profile Advantage

Most businesses do not plan to fail they just fail to plan.

 As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

  • A no cost assessment of your facility.
    This means there is no need to allocate funds, giving you a great value at no cost.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
    It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.
  • A guide to help you get back into your building following a disaster.
    This can help minimize the amount of time your business is inactive by having an immediate plan of action.
  • Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.
    You have a provider that is recognized as an industry leader and close by.
  • Identification of the line of command for authorizing work to begin.
    This saves time so we can begin the work of mitigating the damage which can save you time and money.
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.
    Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

Ready to Get Started? Learn more.

Steps to Protecting Vacant Commercial Property

8/1/2018 (Permalink)

In today’s economy, commercial property vacancies continue to rise, creating special mitigation challenges for business owners and landlords. Office exposures are the hardest hit by the economic climate at the moment with retail, industrial, multi-family residential, and farms not far behind. While each of these occupancy categories has its own unique risks, many IBHS members have asked for general tips to help policyholders take measures to reduce the hazards posed by vacant property, and to make sure that proper physical and financial protection is in place.

  • Advise public sector emergency response organizations (fire, police, etc.) that your building is unoccupied, and provide them with your keys and contact information in the event of an emergency.
  • Leave essential utilities turned on (see notations below in the maintenance section for determination as to whether you may want to leave on or shut off all or some of the utilities), and advise utility companies of the vacancy. Ask to be notified in the event of high usage or an emergency.
  • Advise your premises alarm company of the vacancy, create new codes and update contact information. Consider hiring a patrol service or have someone inspect the premises at different times of the day every day to note any changes.
  • Install exterior and interior motion or timed lighting, to diffuse potential animal infestation and criminal activity, and to give the appearance of occupancy.
  • Change the locks and/or install new tapered deadbolts since copies of the existing keys may have been given to prior tenants or others. Tapered deadbolts make it almost impossible to use a wrench to twist the lock open.
  • Consider allowing an organization (public, private or nonprofit) to occupy your property at no charge, if they are willing to maintain the property and provide appropriate insurance coverage for you as the building owner, naming you as an additional insured in the event of a loss.
  • Talk with other building owners and rental agents to determine successful approaches to find good tenants.
  • Take steps to make the property appear occupied to reduce the risks of vandalism and other crimes occurring there. Maintain the exterior by mowing lawns, taking care of shrubbery, removing leaves or snow, clearing driveways and walkways.
  • Suspend mail and delivery services to the building –notify postal delivery companies and the U.S. Post Office that nothing should be delivered to the property.
  • Remove hazardous materials from the property, such as pollutants, chemicals or combustible materials to prevent explosion, leaks, seepage or contamination.


  • Adjust the Thermostat.
    • In colder climates, adjust the temperature to 55 degrees. This will keep the pipes from freezing.
    • In warmer climates, adjust the air conditioning to 85 degrees to protect against humidity and potential mold exposure.
  • Plan for Rain, Hail and High Winds.
  • Trim dead vegetation around the building.
    • Bring inside any exterior furniture or fixtures indoors.
    • Close and lock all doors, windows, skylights and vents to keep out wind and wind driven rain.
    • If appropriate, install storm windows, doors or hurricane shutters.


  • Protect Plumbing
    • Unless the building has a fire protection sprinkler system, shut off the water and drain the water lines.
    • Shut off the gas to the water heater, or turn the temperature control to a very low or “vacation” setting.
    • If the building has a water softener, shut off the supply line. Unplug or turn off any non-essential appliances, boilers or machinery.
  • Protect Active Water
    • If you choose not to shut off the water, inspect for leaks and turn off the water supply to individual fixtures.
    • Unplug appliances and ensure any sump pumps are working properly.
    • Insulate pipes in colder climates.
    • Consider installation of an electronic leak detection system, either local or monitored.
  • Prevent Leaks
    • Check the roof for loose or missing shingles or needed repairs.
    • Make sure gutters are cleaned out, downspouts extend away from the foundation, and splash blocks slope away from the building.
    • Caulk seams and cracks
      • around all pipes where they exit roofs and exterior walls,
      • flashing seams between the roof and siding,
      • door and window frames, and
      • any vents or antennae.

Vacant commercial buildings may cost more to insure than occupied commercial buildings because they often have more exposure to losses.

  • If your building is in a flood plain or located on the coast, a flood insurance policy may be needed. If you live in an earthquake-prone area, a separate policy would also be required.
  • A commercial building in a dense, Click here for fire restoration tips!.
  • Check with your insurance agent or company to determine how vacancy in your commercial building will affect your property policy.

While the commercial real estate market is expected to begin recovering next year, occupancy increases will vary by the type of building and location. The relative lack of new construction means there is little new commercial inventory coming on line, which may make it easier to rent existing properties. In the interim, it is prudent to protect your current investment by identifying and addressing the hazards resulting from commercial vacancy.

Rain Leaked through Sunlight Tube After Rain Storm

8/1/2018 (Permalink)

Storm Damage Rain Leaked through Sunlight Tube After Rain Storm Mold as a result of long term leak from sunlight tube in home

Storms can have a devastating effect on home and commercial buildings. The extent of the damage can be hard to detect when there isn't standing water on your floors. Mold growth can be lingering behind drywall and on framing, under carpet, etc. It is important to call a professional when experiencing water damage due to a storm otherwise this can be missed.

SERVPRO of Pleasanton/Dublin has the expertise and state of the art remediation techniques to ensure your home or office building is back in working order. We do our due diligence when it comes to storm damage because we know what the results may be if something is over looked or forgotten.  

If you or anyone you know has had damage to their home or place of work call SERVPRO of Pleasanton/Dublin at 925-426-2302. 

Protecting Your Business From Water Damage

8/1/2018 (Permalink)

Some Tips to Prevent Water Damage to a Business in Pleasanton

Every year in Pleasanton water damage causes businesses here, and surrounding areas,to lose millions of dollars to commercial property loss. Unfortunately, small businesses are often the most deeply impacted by floods resulting in water damage. Additionally, flash floods are the leading factor contributing to weather-related deaths in America. Flood waters can also have a negative impact on businesses insomuch as they bring about a large number of environmental and health problems. Weather conditions and topography play integral roles in determining what impact specific kinds of flooding will have on different regions.

In realizing that floods can adversely affect your business and health, it's important that you be cognizant of the dry flood-proofing measures you can exact to be prepared. Some of the measures that may be ideal for your situation include:

• Using a waterproof membrane or coating on your exterior walls
• Sealing your wall penetrations
• Using waterproof shields on openings such as doors and windows
• Anchoring your building so that it resists flotation
• Strengthening your walls against flood debris and flood water pressures

Protecting Your Basement

Unfortunately, basements are susceptible to flooding and water damage. Seeking the line of least resistance water can readily flow down into this area of a building. Additionally, basements can undergo an increase in hydrostatic pressure when the ground surrounding them is saturated. In understanding that elevation is the ideal way to mediate these challenges, there are several strategies commercial business owners can utilize to prevent flood damage in the basement. Business properties in Pleasanton, if situated on a hill, and not in a dip, have an advantage against floods and water intrusion. Some steps and strategies include:

• Carefully inspecting the basement and surrounding areas for sources of water leakage
• Correcting any issues that could become problems (examples would be caulking interior wall cracks, re-grading sloping landscape, and redirecting downspouts.) Call SERVPRO for an assessment of your topographic weaknesses.
• Designing basement walls so that they are resistant to hydrostatic pressure
• Using flood-resistant materials for things such as wall insulation and wall coverings
• Storing valuable documents, equipment, and inventory far from areas of the basement where flooding or a burst pipe may occur.

Here are several strategies you can implement to reduce environmental and health damage that could result from a flood, structural failure (roof or windows), or a sewage backup.

• Anchor propane tanks and fuel so that they aren't swept away. In the event that they do break off, the content can leak. The leakage could create a fire as well as pollution risks that have an adverse impact on the environment and your health. Mold can begin to grow within 48-72 hours after the moisture level has become conducive for growth.
• Block your drain pipes from dangerous sewage back-up by installing sewer backflow valves
• Guard your well against contamination by having a licensed contractor inspect the well and make suggestions for improvements.


Although floods can have a negative impact on your business building and the environment, it's important to know that the tips and tricks outlined above can help you effectively grapple with a flood or other source of unwanted water pooling. Also, note that securing professional commercial water damage restoration services following a water damaging event in your Pleasanton business is imperative. SERVPRO, with over 55 years of experience in this industry is the one to call

Locally Owned Company with National Resources

SERVPRO of Pleasanton/Dublin can respond immediately to your commercial water damage emergency regardless of the size or scope of the damage. We are part of a national network of over 1,600 Franchises with special Disaster Recovery Teams placed strategically throughout the country. Call for an immediate response. (925) 426-2302

No Job Too Big!

8/1/2018 (Permalink)

Commercial buildings come in all shapes and sizes, industry and location. But that doesn't mean they are indestructible. While many structures are made of wood, many are made of concrete and steel and they all require remediation when water of fire damage occurs. 

SERVPRO of Pleasanton/Dublin is equipped to handle any emergency in a commercial setting with the trained staff, technicians, and equipment to diagnose and treat any issue. When we receive a call to come to an office building or warehouse, etc, we stick to the same proven method for quality work and clear communication. 

No one can predict if or when an emergency will happen but when it does, call SERVPRO of Pleasanton/Dublin at 925-426-2302 day or night. Our job is to make it "Like it never even happened."

Where There Is Smoke There Is Fire

8/1/2018 (Permalink)

Fire Damage Where There Is Smoke There Is Fire SERVPRO Suggests to Use Smoke Detectors for Fire Damage Protection

Smoke Damage in Sunol Can Be Restored by SERVPRO

Once fire and smoke damage has taken place on your property, there will be a comprehensive range of actions you'll need to do for the purpose of getting your home back to its original condition. Learn more about how to expedite and optimize the fire and smoke damage restoration processes by reviewing the information provided by SERVPRO.

Call The Fire Damage Professionals Second. Call Your Insurance Agent First.
Your agent will send out an insurance adjuster to survey the fire and smoke damage. Chances are he will recommend SERVPRO as a qualified restoration company at the top of his list. Our agent will conduct a thorough property assessment that enables us to gauge the extent of damage to your Sunol home and our protocol for smoke damage restoration will be advised. We can work with your adjuster to develop a cost effective program and help you achieve a stress-free claim process.

Why Calling Professionals Quickly Is So Important
Fires can lead to unwanted odors that spread through your property and even penetrate your personal belongings. We will use specialized equipment to eliminate smoky odors from your ventilation system and personal belongings and remove standing water on your property as a result of the extinguishing efforts of firefighters. Smoke and soot can start to damage your countertops, glass, metal, and furniture within minutes. The longer the soot remains in place, the more difficult it will be to wipe down while eliminating staining.

What Can You Do To Expedite The Recovery Process?
Although you should not attempt a DIY project once a fire has transpired on your property, there are numerous things you can do to ensure that the recovery process is completed quickly and correctly. For example, you should keep your hands clean at all times and limit movement throughout the house to ensure that soot particles aren't spread from one region of the property to another. Turn off your HVAC system to curb circulation of smoke and soot to otherwise unaffected areas of your home. Remember, safety first. Rely on SERVPRO technicians to accomplish all aspects of fire and smoke damage restoration.

Let Us Help You.  Our industry experts are IICRC-certified and offer a fast response to limit smoke damage in your home. Additionally, they're passionate about offering the excellent customer service that keeps you calm throughout the remediation process. We can safely get you back home "Like it never even happened."

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions for your property. When various materials burn, the soot and residue they create differs greatly and requires a specific cleaning procedure. SERVPRO of Pleasanton/Dublin is proud to serve our local communities. Call us 24/7 at (925) 426-2302

Fire Clean Up

7/30/2018 (Permalink)

Fire Damage Fire Clean Up Imagine the aftermath..

Fires can be especially devastating to your home or business. After the fire trucks leave, your property will likely suffer from not only fire and smoke damage, but also widespread water damage and flooding from firefighting efforts.

SERVPRO of Pleasanton/Dublin have specialized fire and water damage restoration training and experience to quickly clean up and restore your home to pre-fire condition. They also can remove the pervasive smoke odor and deep-clean soot from upholstery and carpet. 

We Have a Restore vs. Replace Mentality

SERVPRO Franchise Professionals clean and restore your property using specialized equipment and cleaning techniques. Their “restore first” mentality reduces interruption and gets you back to your life.

Fire and Water damage restoration, is the cornerstone of our business. SERVPRO Franchise Professionals have extensive training and equipment to get your property back to pre-fire condition.

  • Fire & Smoke Restoration Technician
  • Odor Control Technician
  • Upholstery & Fabric Cleaning Technician
  • Water Damage Restoration Technician

Learn More

SERVPRO is here to save the day, from start-to-finish!


7/30/2018 (Permalink)

Mold Remediation OH-NO! ...NOT MOLD!!! Bad Case of Mold

What’s the Difference?

Since microscopic mold spores exist naturally almost everywhere, indoors and outdoors, removing all mold from a home or business is impossible. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold. This is a fallacy.

A qualified restoration company understands the science behind mold and mold growth. SERVPRO Franchise Professionals have the training and expertise to remediate the mold in your home or business. Mold remediation focuses on getting mold levels back to normal, natural levels.

Every mold damage scenario is different and requires a unique solution, but the general mold remediation process stays the same. To learn more about our mold remediation process.

  • Step 1: Emergency Contact 1-925-426-2302
  • Step 2: Inspection and Mold Damage Assessment
  • Step 3: Mold Containment
  • Step 4: Air Filtration
  • Step 5: Removing Mold and Mold-Infested Materials
  • Step 6: Cleaning Contents and Belongings
  • Step 7: Restoration

Signs of Mold? Call Today 925-426-2302

Understanding Mold

Microscopic mold spores exist almost everywhere, outdoors and indoors, making it impossible to remove all mold from a home or business. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or on a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. 
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return. 
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

SERVPRO Does It Right The First Time

7/28/2018 (Permalink)

Water Extraction

Whether you have water, wind, fire or another type of disaster – chances are you might be in need of a water extraction. People hear fire and often think that there’s no way they would need water extraction after a fire job, but the reality is that often a fire can lead to water damage due to the amount of water required to put out the fire. You never know when you might need a water extraction service, water damage can happen at any time and any moment. When disaster strikes, you need a company that you can count on for speedy and reliable service – then look no further than SERVPRO. We here at SERVPRO of Pleasanton/Dublin have been doing it right the first time when it comes to water damage, restoration, and extraction! From floods, broken pipes and toilet overflows to rainwater, refrigerator leaks, water lines and washing machine hose breaks to snow damage, dishwasher leaks and hail damage – we’re the experts in anything and everything related to water extraction! Whether you’ve got wet carpet, wet padding, wet walls, wet ceilings and beyond – we can help with the water extraction and dry out process. We always use the latest technology to help ensure the fastest extraction process. Leaving water sitting for a period opens up the opportunity to cause mold and other hazards to your home. We accelerate the drying and water extraction process by placing powerful dry out fans through affected areas and reduce humidity levels with a dehumidifier. As you can see, water extraction process is rigorous; that’s why we have a dedicated team for each project to check in and monitor during the times when we might not be at your home. We work closely with your insurance company and adjusters to get the water extracted and dried out as quickly as possible.

SERVPRO is the company that business owners and homeowners call to get it done right, the first time. 

5 Easy Tips to Prevent Water Damage

7/25/2018 (Permalink)

5 Easy Tips to Prevent Water Damage

1. Be careful where you plant

Some plants and trees, like weeping willows, have pretty invasive roots. If you’re not careful, they’ll grow right into your sprinkler system, drainage field, pipes, and septic tanks. Plan before you plant to keep roots away from any water lines.

2. Clean out roof gutters

You know it’s on your to-do list anyway, so if you can, take a safe climb up to your roof next Sunday and check out your gutters. If you’re seeing lots of leaves, birds’ nests, sticks, and whatnot up there, your gutters may not be doing the job you hired them for. And on a rainy day, a clogged gutter can send water spilling into your home’s foundation, through the roof, or down to your basement. That could cause some serious water damage! So next time you’re doing some seasonal cleaning, make sure those gutters are clean. And if your gutters are too high, be safe and get a professional to check them.

3. Keep an eye on your water bill

With so many water pipes hidden behind walls and in the floors in your house, you might not know there’s a leak until the damage is done. That’s why it’s a good idea to keep a close eye on your monthly water bill. If you see it starting to creep up, or get one that’s uncommonly high, it’s a pretty good sign that you may have a leak somewhere.

4. Use a drain snake instead of unclogging chemicals

No matter how crazy clean you are, from your shower to your kitchen sink, clogs are going to happen. And chances are at some point in your life you’ve used one of those powerful chemical drain cleaners to get things moving again. But as convenient as they may be, most folks don’t realize those caustic chemicals are also eating away at their pipes (and they might not be too good for you either). If you rely on them a lot, you could be setting yourself up for leaks. That’s why owning a drain snake is a good solution to clear away clogs. They’re pretty inexpensive, you can get them at your local hardware store, and they can cut through most any clog you’ll have without damaging pipes or making your eyes red and teary.

5. Never pour grease down your sink

You’ve probably heard this before, but you should definitely avoid pouring grease down your kitchen sink. It doesn’t matter if you flush it with hot or cold water. It can still congeal and cling to your pipes, and could still cause some serious damage and blockage.

Some people use detergent to break up grease before pouring it down the drain…and that may help sometimes. But there’s no guarantee that it’ll keep the grease from sticking to your pipes, so why take the risk?

The safest thing to do is just to pour your grease in an empty can, and either let it sit or put it in the refrigerator. Once it hardens you can toss it in the trash and get rid of it. Done and done.