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Water damage-Who to call

6/14/2017 (Permalink)

Water Damage Water damage-Who to call Water damage due to Upstairs water heater, lid has fallen to the floor and created standing water.

Title: Pleasanton and Dublin 24 Hour Emergency Water Damage Service

Category: Water Damage

Photo Caption: SERVPRO of Pleasanton/Dublin provides 24 hour fire and water damage restoration service in Pleasanton and Dublin.


SERVPRO of Pleasanton/Dublin is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 925-426-2302

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Pleasanton/Dublin has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Pleasanton/Dublin

SERVPRO of Pleasanton/Dublin specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Tri-Valley suffers trees falling on homes.

4/14/2017 (Permalink)

Storm Damage Tri-Valley suffers trees falling on homes. Fallen tree causes extensive damage home.

In the recent months, we have received a great number of calls from homeowners in Pleasanton, Dublin, San Ramon, and Danville; who have had trees falling on their homes and destroying the roof or the exterior of the property.

Of course your first call you make is going to be a tree removal company however, your second call should be to us. 

Some homeowners may think that they just need the roof or the walls to be repaired.

With the constant winds and rains, water damage is defiantly going to happen.  

In most cases, an inspection should be conducted by a professional restoration company who can ensure there is no water lurking in the walls or ceiling. This is process is performed with state of art moisture reading equipment.  

It is very important to address this and should be dried completely so there is no opportunity for mold to grow. 

Adorable Kittens Need Tri-Valley Foster Homes

4/13/2017 (Permalink)

General Adorable Kittens Need Tri-Valley Foster Homes Tri-Valley Animal Rescue - Kittens

    The SERVPRO of Pleasanton/Dublin Team are huge pet lovers! Every one of us has a furry friend. Production team member Alfonso has two boxer puppies, Marketing Manager Jacob has one sheepadoodle and one Saintberdoodle.  The Rutherfords have two cattledogs to go along with horses, donkey, chickens, ducks and cats.  
     With so many dogs and cats on the street, it makes us feel thankful there are so many rescue organizations who take on the dedication and responsibility to get these cuties forever homes.  Dogs and cats are so therapeutic. You come home from a long day and they are always there to make you feel better. Either by purring or barking to show how much you mean to them, and they have unconditional love for their pet parents.  

Mold takes over Hayward home office

4/13/2017 (Permalink)

Mold Remediation Mold takes over Hayward home office Mold in Home Office

Mold, what is it?

Mold (or mould) is a term used to refer to fungi that grow's in the form of multicellular thread-like structures called hyphae. Fungi that exist as single cells are called yeasts. Some molds and yeasts cause disease or food spoilage, others play an important role in biodegradation or in the production of various foods, beverages, antibiotics, and enzymes.

In our business, we deal with structure mold. Which is found in damp buildings and materials where it often appears like stains and comes in a variety of colors. A musty smell is an indication of microbial growth even when there is no visible growth. If mold is allowed to grow in homes or offices it can contribute to poor indoor air quality. Some molds such as the Dry Rot is highly destructive.

Common reasons for microbial growth. 

Mold's best friend is moisture. We often see people who run humidifiers in their homes and leave their windows closed. Other common reasons we see are roof and pipe leaks that have been leaking for a long period of time.

Mold hides behind walls, baseboards, and drywall. Not till there is a musty smell or a reason for materials to be removed from a property, do we see the Mold, what is it, and where does it come from?

How to get rid of it? 

“Only hire trained, qualified and certified professionals.  Affected areas should be contained and appropriate air filtration equipment should be set to protect occupants and property.  Non-restorable materials should be removed and all remaining structures should be appropriately dried and properly sanitized to eliminate mold issues”.

Odors in your home or commercial property.

4/13/2017 (Permalink)

Odors in your home or commercial property can be a huge nuisance. Especially when you have guests or clients coming to visit. 

SERVPRO of Pleasanton/Dublin specializes in odor removal and can make recommdations on what needs to be done to remove these orders once and for all.

In some cases, the removal process may be a simple fix, other times we will reommmand carpet padding to be removed or air duct cleaning. 

Dogs might not sweat like humans, but they do perspire from their paws, and their coats tend to have an odor. Even though they are potty trained they get excited when their pet parents come home, or startled by various sounds and new faces. Consequently, they often relieve themselves on the floor. 

When this happens it can be very challenging to remove the residue and odor with just common household cleaners, especially on a carpet and laminate floors.

Another common odor is from cigarette smoke.
Cigarette smoke contains a variety of chemicals, some of which cling and build up on surfaces that are exposed to it. If the smoking goes on for long enough, the particles can literally embed themselves in sheetrock and a simple fix is no longer an option.

Other causes can be, certain cuisines, mold, neglected air ducts, improper air ventilation, damaged insulation and heavily soiled/excessive debris in the crawl space. Lastly, deceased rodents in the wall cavity or crawl space can give off a very distinctive and obscene odor.

It’s very important to find the source and then call the experts. 

When is the last time you cleaned your dryer vent?

3/30/2017 (Permalink)

Fire Damage When is the last time you cleaned your dryer vent? Fire damage to dryer.

5 Warning Signs That it’s Time to Clean Your Dryer Vent. 

  1. Drying time for clothes takes longer and longer.

  2. Your clothing and the outside of the dryer are very hot.

  3. You notice a burning smell.

  4. The vent hood flap doesn’t open properly.

  5. It’s been longer than a year since your last inspection.

As a property owner you can take steps to keep your dryer vent clean. Emptying your dryer's lint trap after each load is essential. You can also detach the vent from the back of the dryer and use a vacuum or a long-handled appliance brush to clean the duct.

You can also hire a professional Air Duct Cleaning company to ensure it’s done correctly.

It’s a great way to stay proactive and protect your property from a needless fire.

Homeowner suffers a Fire Damage in Hayward

3/28/2017 (Permalink)

Fire Damage Homeowner suffers a Fire Damage in Hayward This damaged kitchen was caused by an electrical fire.


A fire damage is one of the worst types of disasters that we see in our industry. 

People often think there is no hope for their irreplaceable items. Depending on the severity of the fire damage, the following items may be salvageable. 

  • fabrics - blankets, clothes, curtains, plush

  • toys

  • wicker

  • glass

  • metal

  • porcelain

  • crystal 

  • electronics

  • paintings 

  • documents 

  • photos 


Our company motto's is "Restore over Replace SERVPRO of Pleasanton/Dublin understands how devastating this can be and genuinely wants to help.

We do our best to save as much property as possible. Replacing can be very costly and it's our goal to make the restoration process as stress-free as we can.  

We are a National Partner of the American Red Cross, through this generosity ARC will help empower homeowners and businesses to reopen quicker and get their lives back. 

Spare the Air

12/2/2016 (Permalink)

Spare the Air is a program established by the Bay Area Air Quality Management District in 1991 to combat air pollution during the summer in the San Francisco Bay Area, the season when clear skies, hot temperatures, lighter winds, and a strong temperature inversion combine and trap air pollutants near the ground.

The 2016/2017 Winter Spare the Air season runs from November 1 through February 28. Each day by early afternoon, the Air District will issue a forecast for the next day. If air quality is forecast to be unhealthy, a Winter Spare the Air Alert will be called. The alert will be in effect the entire next day, for a full 24 hours.

 Spare the Air days are declared for days in which levels of ground-level ozone (a constituent of smog) are predicted to exceed the EPA's federal health-based standard of 84 ppb, or an air quality index over 100. On a Spare the Air day, Bay Area residents are asked through radio and television announcements to reduce their driving, refrain from using gas-powered gardening equipment and curb other air polluting activities such as painting and spray can usage. People especially sensitive to smog are advised to limit their time outdoors.

Spare the Air nights are also issued during the winter when particulate emissions often coming from wood burning and other activities become trapped in stagnant air masses. When a Winter Spare the Air Alert is in effect, it is illegal to burn wood, manufactured fire logs, pellets, or any other solid fuels in your fireplace, woodstove, or outdoor fire pit. Violators may have to attend a class or pay a fine of up to $500. Exceptions are allowed if a household has a power outage. Barbecues are permitted on a Spare the Air Day, but are discouraged to reduce air pollution.

How We Deal with Tough Flood Damage

8/16/2016 (Permalink)

Storm Damage How We Deal with Tough Flood Damage Who are you going to call for flood damage? SERVPRO of Pleasanton/Dublin, of course!

Flood Damage - How to Deal With It?

Floods tend to soak and douse everything they come in contact with, and cleaning up the excess water can be a complicated and lengthy process. Even if water has not reached to a significant depth, the remnants of water in a home are often too much for a homeowner to handle. Even for SERVPRO's trained technicians, flood damage restoration is often a lengthy and intensive process, even with industrial-grade tools and machines. Furthermore, many floodwaters are heavily contaminated, further complicating the matter. Here are some of the ways we deal with tough flood damage cases. 


Drying out rooms quickly and without hassle after flood damage in Dublin is critical in halting mold growth and the development of dangerous bacteria, in addition to preventing further water damage exposure. We use a combination of industrial air movers and dehumidification devices to thoroughly dry rooms on an industrial scale. The air movers create powerful currents to pick up water droplets from surfaces and materials, and dehumidifiers remove that water from the air via refrigeration or chemical reaction. This process fully dries out a room, and with proper treatments, helps to prevent mold growth in the area. 

Cleaning and Sanitizing 

The water from flood stains and infects many floors in a home, and thorough cleaning and sanitization are essential for any room touched by its waters, as otherwise mold may still grow and dangerous diseases may breed on surfaces. Even after an area has been scrubbed and sanitized, it may require additional work to remove stains and visual destruction. We have expert technicians for this as well as experienced contractors, and we make sure to respond appropriately and thoroughly to any flood damage restoration with full cleanup crews. 

Replacing Furniture and Floors 

Many types of flooring and furniture will need replacing following a flood, and SERVPRO will help you to do that, while also working with your insurance provider. We make sure never to throw out or replace something without your permission, so you'll have close oversight over this process. Luckily, our advanced techniques and trained technicians are knowledgeable in many types of advanced floor restoration, and can sometimes salvage even the most damaged floors after a flood

Locally Owned Company with National Resources

A local resource for flood and other disaster restoration efforts, SERVPRO of Pleasanton / Dublin is prepared to take on any flood cleanup or restoration project in your home. Just call us 24/7 at (925) 426-2302. 

Commercial Fire Damage Restoration Process

7/25/2016 (Permalink)

Commercial Commercial Fire Damage Restoration Process A universal threat to commercial property, businesses, and schools, fire, can cause severe damage.

Commercial Fire Damage

A universal threat to commercial property, businesses, and schools, fire, can cause severe damage. Even if the building is salvageable after the fire department has extinguished the flames, this is probably just the beginning. You might have to tarp or board up doors, windows, and the roof right away to secure your property from further damage from weather or looting humans or animals.

The contents of the structure’s interior will probably be saturated with water from the fire hoses. Acidic soot and high amounts of smoke odor will also be throughout the building. These situations can be very overwhelming to a business owner, and emotionally devastating. At SERVPRO, we have the compassion and experience you need to guide you through the process of restoration and get your business running normally as soon as possible.

Free Estimate and Site Survey
When you call us to your property, we will give you a free estimate to figure out the damage extent, look at the steps necessary for restoration and calculate the time and cost needed. We will give you an estimate that is easy to read, so you always know what is going on.

Overview of Fire Damage Restoration
SERVPRO will do all that is needed to get your business to its state before the fire. We will clean out soot, odors, and smoke. We will wash and repaint surfaces and repair or replace areas of the structure.

After you hire us to handle your fire restoration, we’ll conduct an inspection on site. Then we will determine how much damage was done from the smoke, fire, chemicals and water. We then will create a plan for remediation. It is important to start the restoration process as soon as possible, so the damage doesn’t get worse.

Clean Odors
We’ll use industrial dehumidifiers and air movers to eliminate odors and smoke, as these can damage items in the building until its removed. The equipment will also help to dry out floors and walls.

Removing Residue
After odors and smoke are removed, our experienced team will go through and clean the soot from ceilings, floors, and walls. This will help prevent more damage and mold growth.

Protecting Unaffected Areas
If some areas of your structure weren’t affected by the fire, we’ll close these areas off to prevent soot and odors from getting in. Some items can be moved temporarily to storage as well. This will ensure the safety of your other possessions.

Repaint, Replace, Repair
Once the smoke odor and soot have been removed, areas of your structure might have to be painted, repaired and rebuilt. Flooring can sometimes be scrubbed or even sanded, but in some cases, it will need to be replaced. Make sure to have an inventory of items that are damaged beyond repair so you can file your insurance claims.

Any Dublin fire damage can be devastating, so you need to make sure to call us at SERVPRO of Pleasanton / Dublin at (925) 426-2302. Our experienced professionals will come out quickly to assess the damages and begin the process of remediation.