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When Storms or Floods hit, SERVPRO of Pleasanton/Dublin is ready!

8/22/2019 (Permalink)

SERVPRO of Pleasanton/Dublin specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Pleasanton/Dublin, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today at 925-426-2302

Temperature and Relative Humidity

8/21/2019 (Permalink)

I have previously written about the importance of dehumidification in water damage mitigation/structural drying.  Dehumidifiers lower humidity in a wet environment by removing excess moisture from the air.  They can also impact the temperature in a wet area and this blog will briefly  discuss the relationship between temperature and humidity and how they can influence structural drying. The amount of water vapor in the air, also known as the “Specific Humidity”, is measured using a Thermo-Hygrometer.  This instrument displays the air temperature as well as a percentage number between zero and 100.  The displayed percentage is called the “Relative Humidity”, which indicates how much water vapor is in the air as a percentage of how much the air can hold at that temperature.  It tells us how much of the air’s water vapor capacity has been reached, as well as how much is still available. It is very important to monitor air temperature because the higher the temperature the more water vapor the air can hold.  More importantly, if the air temperature drops when Relative Humidity is already at a high percentage, the air will soon reach saturation or “Dew Point”.  When this happens water vapor will begin to be released.  When it is raining outdoors the relative humidity has reached 100% and the air is releasing the water vapor it can no longer hold. In a water damaged structure dehumidification is installed to remove water vapor from the air to increase its capacity.  As the humidity decreases the air’s “vapor pressure” also decreases.  Wet building materials have a high moisture content and high vapor pressure so the lower the vapor pressure in the air the more water vapor is attracted to the air.  Water molecules will always migrate from wet/high vapor pressure to dry/lower vapor pressure so the dryer the air the more readily materials will dry.  This has been a basic explanation of how temperature and relative humidity can influence drying strategies.  Mold growth and other secondary damages can be minimized and often avoided with humidity reduction and temperature control.  Just remember, the more moisture we can remove from the air the more actively wet materials will be in releasing their moisture into it! Barry Rutherford, Owner, IICRC WRT, ASD, AMRT, SERVPRO of Pleasanton/Dublin

Contaminated Food

8/21/2019 (Permalink)

spoiled food due to smoke damage Pictures of spoiled food due to smoke damage.

We recommend discarding food and utensils if damaged by a fire. If you decide to go against this recommendation use extreme caution when trying to save food after a fire. Food, utensils and medications damaged by heat, smoke, chemicals or water may not be safe for consumption. Food in cans or jars may appear to be okay. But if it has been close to the heat of the fire, it may have tainted the food within and may no longer be edible. Heat from the fire can activate food spoilage bacteria or cause undesirable flavor.

Toxic fumes can contaminate food items as well. Items stored in permeable packaging should be thrown away. If you detect an off-flavor or smell in refrigerated foods, dispose of them as well. Your family's health is not worth the risk.


Be thorough in inspecting kitchen items for water, smoke, chemical and heat damage. When in doubt, throw it out.

Throw out any of these items if they have come in contact with water or chemicals used in fire fighting:

  1. a) Fresh produce, meat, poultry, fish and eggs.
  2. b) Opened containers and packages.
  3. c) Containers with peel-off tops, or cork-lined, waxed cardboard or paraffin (waxed) seals.
  4. d) All food in cardboard boxes, paper, foil, plastic, cellophane or cloth.
  5. e) Spices, seasonings and extracts, flour, sugar and other staples in canisters.

Throw away any items that were charred or near the fire. Heat damage may not be apparent on the outside of canned goods, but extreme heat can harm the contents. Throw them away.

Throw away any raw foods stored outside the refrigerator like potatoes or fruit, which could be contaminated by fumes or chemicals.

Using Negative Air In Containments

8/15/2019 (Permalink)

 Previous blogs have discussed drying and air scrubbing equipment and the use of containment barriers.  This blog will briefly describe how to set a containment in negative air and what situations dictate this application. Containment barriers are erected to separate wet areas from dry areas primarily for drying efficiency.  The less air requiring conditioning (drying) the faster the structure can be dried.  When mold or other potentially harmful conditions exist, containments are installed and set in negative air pressure to isolate these areas and minimize the chances of contaminated air spreading to unaffected areas.  Negative air pressure creates a vacuum within the contained area which will allow air to flow into the contained area but will not allow contaminated air to exit. Negative air pressure is commonly established using one or more air scrubbers.  These units are placed inside the contained area and they HEPA filter the air.  The room air flows into the air scrubber, it is filtered/cleaned, and it is then discharged outside the contained area via plastic tubing.  Much like an exhaust fan in a bathroom, the air scrubbers take the air from the room and they pump it outside the room, either into an adjacent unaffected room or completely outside the structure.  New air flows in but no air flows out, except through the air scrubber. The vacuum that is created by a room set in negative air insures that the only air leaving the room is that which has passed through the HEPA filtered air scrubber.  This air is typically cleaner than the outside air and this can be discharged into an adjacent room or out a window.  As mentioned in the previous paragraph the exhaust fan in a bathroom creates the same affect as a containment set in negative air.  When the fan is on moisture and odors are drawn in by the fan and discharged outside.  This means that air must enter the room to replace the air which was pumped out because the exhaust fan created negative air/a vacuum. Negative air should be considered whenever mold is present or when any other potential contaminants are present. Barry Rutherford, OwnerIICRC WRT, ASD, AMRTSERVPRO of Pleasanton/Dublin 

The Importance of Using Containments During Restoration

8/14/2019 (Permalink)

 My previous 3 blogs discussed the use and functions of dehumidifiers, air movers and air scrubbers.  The following blog will discuss water and mold applications, functions and the importance of containment in these scenarios. When a home or business suffers water intrusion it is extremely rare that the entire structure is impacted.  Once affected areas are identified and the water migration is defined, there are usually adjacent rooms or areas which did not get wet.  The faster water is removed and materials are dried the less likely additional damages and/or mold growth will occur. Since dehumidification is used to dry the air, which in turn encourages moisture release from affected materials, the smaller the drying area or zone the faster the process works.  Installing containment barriers is the best way to create  “drying chambers” and this enables drying to take place only where it is needed.  It is much easier and faster to dry the air in a few rooms/areas than to condition the air of an entire home or office so  containments are installed to enable this improved efficiency.  Containment barriers are also critical when mold growth is present.  In this case the use of air scrubbers in conjunction with barriers avoids mold spores and other contaminants from entering unaffected areas.  Keeping moldy air inside the contained area is accomplished by installing an air scrubber inside, drawing air through it to filter it, and discharging the clean air either outside or into an unaffected area.  Similar to a bathroom exhaust fan, the air scrubber is used to create a vacuum within the area.  Air enters the zone from adjacent areas but can only exit once it has been pulled through the air scrubber and directed through its HEPA filter.   In summary, containment barriers can greatly increase drying efficiency by reducing the volume of air being dehumidified or otherwise conditioned.  They are also critical when drying an area where mold growth also requires remediation.  These barriers should be strongly considered whenever any water damage is being evaluated. Barry Rutherford, OwnerIICRC WRT, ASD, AMRTSERVPRO of Pleasanton/Dublin

Prepare For Emergencies

8/14/2019 (Permalink)

We all know what it takes to start a business and how hard a person works to make a small business grow and thrive in an ever-changing economy.  So why do people gamble by assuming that accidents will not happen to them or their business.  Why throw it all away by simply not having a plan in place to prevent further damage to your investment. Statistics show that 40% of small businesses never reopen their doors after a disaster. That means 4 out of 10 businesses will be washed away by flood water caused by broken levy’s or pipes. It means businesses burning down to the ground because fire extinguishers, smoke detectors and emergency power shut-off locations were not made known to all occupants.

If you do not have a plan in place you need to call SERVPRO today.  

SERVPRO of Plesasanton/Dublin offer this service at absolutely zero cost.  It is simply our way to get you prepared for emergencies which could potentially save your business. The program called an Emergency Ready Plan or ERP.

We start by partnering with your manager or maintenance personnel to learn the locations of all shut offs (water/power/gas) paired with phone and account numbers of who to call in case of an emergency. We then summarize all that information into a one-page flyer that you can leave with all your staff as a guide.

Call SERVPRO of Pleasanton/Dublin today at 925-426-2302 to schedule your free ERP.

Function of Air Scrubbers

8/13/2019 (Permalink)

Dehumidification and air movement were described in my last 2 blogs as two of the most important machines used in structural drying.  Today’s blog will discuss the functions of air scrubbers and the conditions which commonly dictate their use. When initially examining a water damaged structure it is important to determine the potential for contamination or other conditions which pose a threat to occupant health and safety.  The source of the water could immediately dictate contamination such as a sewage/drain overflow, storm, flood or ground water, etc.  Even if the source of water was clean (faucets/supply lines, toilet tanks, etc), the water quality will deteriorate with the passage of time as bacteria proliferation occurs and accelerates.  Clean water will also degrade when it contacts dirty surfaces and materials. When contamination is present air scrubbers are installed to capture the majority of potentially dangerous microscopic airborne particulates while the structure is being dried.  This is particularly important when visible mold growth is observed.  Mold colonies produce airborne toxins which are considered harmful to humans and animals.  They also cause hundreds of thousands of spores to become airborne which can lead to expanded areas of contamination.   Although the HEPA filtration used in air scrubbers cannot remove viruses and all bacteria (biocides are used for that) they will effectively filter out 99.97% of particulate matter down to .3 microns (the vast majority of all mold spores).  Since mold is a primary concern in all water damages the proper use of air scrubbers is very important and should be considered for every water loss. Barry Rutherford, OwnerIICRC WRT, ASD, AMRTSERVPRO of Pleasanton/Dublin

Why Call SERVPRO When You Have Fire Damage In Your Home

8/13/2019 (Permalink)

When you find that your property has incurred fire damage, responding immediately is important and can save thousands of dollars. If you don't take the appropriate course of action, your home could be subjected to secondary water damage (firefighting efforts), structural damage, and health hazards. The best course of action to take during the aftermath of a fire is to call the professionals at SERVPRO of Pleasanton/Dublin. Once SERVPRO of Pleasanton/Dublin has arrived on the scene we will start to asses the damage and come up with a game plan to get your home on its way to preloss conditions.

Each house fire is unique and will have a distinct impact on your home. A small kitchen flare-up may only require smoke odor and soot clean up to prevent staining. More extensive damage such as the ceiling, drywall, and flooring damage would constitute a more comprehensive plan for fire damage restoration. SERVPRO's technicians are certified in all aspects of clean-up. We possess the equipment, training, and experience to resolve all aspects of the fire-damage restoration treatment.  Some of the services that SERVPRO of Pleasanton/Dublin offer include:

  • Water Extraction 
  • HVAC system cleaning
  • Debris removal
  • Extensive drying and Dehumidifying 
  • Odor Removal
  • Potential structural rebuild
  • Fast Response--usually on-site in about one hour

Over the years, our company's professionals have become very proficient in offering clients, cutting edge fire clean-up services they need and deserve. We, at SERVPRO, are always ready to serve you in your hour of need and take pride in providing stellar customer service.

The next time you have fire or smoke damage in your home you should call SERVPRO of Pleasanton/Dublin at 925-426-2303

Hydroxyl Generators and Odor Removal

8/1/2019 (Permalink)

Hydroxyl Advantages

Unlike ozone, atmospheric hydroxyls are safe for people, animals, plants and all sensitive materials like rubber, plastic, leather, vinyl, electronics, paper and artwork. Contents can be wet while being deodorized without the risk of bleaching. Jobs can be streamlined when the contractor is able to deodorize while drying, cleaning and demoing. Both contents and structure can be treated at the same time, and as conditions permit, certain packout activities can be avoided or substantially reduced. In many cases, residents can stay in their home or businesses and remain open, while avoiding costly business interruption.

Hydroxyl machines have proven to be effective for almost any odor. They are commonly used for treating odors caused by fire and smoke, water losses, mold and VOCs. This technology is regularly deployed on losses ranging from large big box retail and industrial fires to residential Category 2 and 3 water losses. Hydroxyls have also proven to be very effective for odors that are difficult for ozone or other deodorization methods, such as those caused by protein fires, fuel oil, biohazard and sulfur compounds.

The overall safety and simplicity of the hydroxyl technology creates a lot of flexibility for contractors. Machines can be moved around while contractors work. They can be moved to more difficult areas and can even be left behind for lingering odors. Difficult items can be tented for some containment and a greater concentration of hydroxyls if necessary.

All contents can be treated with no risk of damage. This provides contractors with the opportunity to restore all items including electronics, artwork and important papers or collectables of significant retail or sentimental value.

Hydroxyl applications are a gentle and safe form of deodorization. As a general rule of thumb, hydroxyls generators cover approximately 1,000 to 1,500 square feet with normal 10 to 15 foot ceilings when treating moderate to severe odors. There are many factors that can affect this, such as the severity of odor, layout of the structure, whether or not contents are on-site, how long you have to complete the job, etc. Some deodorization can be done within only a few hours, but most applications take three to four days. Large industrial hydroxyl generators are also available for very large losses and have been successfully used on losses of several million cubic feet and more.

Just as in nature, very low concentrations of ozone are necessarily produced as a by-product of the UV irradiation process. Because of this, reasonable safety precautions are required for the most powerful machines on the market when used in very small and unventilated spaces. When using these machines, it is important to follow the manufacturer’s operating instructions and safety guidelines. The hydroxyl technology is relatively simple to use on small and large losses. Basic air movement principles are applicable, however proper training is recommended to maximize the use of this new and exciting technology.  

Faster To Any Size Disaster

7/22/2019 (Permalink)

After a water disaster hits your home, it can be hard to picture your home repaired back to its preloss condition.

SERVPRO of Pleasanton/Dublin wants you to know that there is hope!  We understand that water damage does to your home or business and how is puts a damper on one’s day. Whether the damage is due to flooding, a pipe bursting or an appliance running incorrectly, the result is remediation and SERVPRO of Pleasanton/Dublin is the one to call.  It is important to understand that every moment counts when it comes to minimizing the damage. In other words, the faster you call to have your emergency handled, the better the outcome will be.  Every minute/hour that goes by is more time in which your home is potentially out of commission. When

SERVPRO of Pleasanton/Dublin is there is quickly we can help mitigate the loses and get your business back up and running and your home like it was!